Client Engagement


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Sassy Stylish Geek: Video Tips and tutorials on life, ettiquette, style & geekery

Web Design and Social Media Marketing Services by Agency Couture

Job Description

Agency Couture seeks an Engagement Manager to join our team of luxury interactive consultants. The Engagement Manager is responsible for managing multiple complex projects in a professional services organization that comprise a multi-faceted business program. This position is responsible for setting the program’s strategic direction and providing program planning, budget, and assessment of all projects within the program to ensure creative and technical success.

The Engagement Manager is expected to provide direction and professional development guidance for assigned team members, and to actively contribute to the continuous improvement of Agency Couture. The Engagement Manager is expected to play a key role in existing and potential client relationships, maintain a target utilization rate, and be proactive in optimizing business results.

Responsibilities for this position include ensuring all aspects of internal and external program communications, establishing and tracking program performance metrics, requirements analysis, program planning, managing program time-line and budgets, implementing and improve upon Agency Couture’s project management processes and best practices.

The Engagement Manager is analytical, strategic, articulate, has a highly developed business acumen, and excels at directing a cross-functional project team to effectively support the program.

KEY RESPONSIBILITIES:

  • Works with internal and external clients to create and support the strategic vision for the program, assist clients with business case preparation, strategic and tactical planning as necessary
  • Strategically and proactively manages the program
  • Leads and manages a core team for projects and mentors on project management competencies
  • Work with team to define, establish and ensure completion of all program milestones and adherence to timelines and budgets, driving them to meet revenue goals and other performance metrics
  • Write detailed project specifications and lead the development and implementation of large complex enterprise software solutions from initial concept discussions through project completion
  • Construct complex business cases
  • Analyze and resolve escalated project issues that have the potential to jeopardize the ability to meet agreed upon deliverables
  • Provide full and accurate program communication with the internal and external clients
  • Leads and manages a client focused project team, driving them to meet revenue goals and other performance metrics
  • Ensure the effective management of day-to-day activities of multiple complex projects
  • Manage client expectations on all program requirements and deliverables.
  • Ensure all applicable processes are consistently applied and the software development methodologies are followed.
  • Direct activities of one or more Project Managers managing large scale or multiple small/medium scale projects
  • Actively contribute to the continuous improvement of the Agency Couture development methodology
  • Research and communicate industry trends and standards to fellow Project Managers and the project team
  • Consistently gather weekly status reports for projects, draft program report, determining when to escalate issues to appropriate levels of management
  • Identify opportunities to upsell Agency Couture products and services

Secondary Responsibilities:

  • Manage key relationships with Agency Couture’s influencer community in industry, technology and advertising spheres – press, analysts, high influence consultants & bloggers
  • Proactively drive communications
  • Establish and manage presence on public social networking sites (LinkedIn, Facebook, YouTube, Twitter, etc.) to increase brand awareness and drive traffic to Agency Couture sites.
  • Own strategic and day-to-day management for communication programs, newsletters, press releases, bylined articles, and speaking engagements.
  • Support division and strategic partner communication activities.
  • Lead topic research/development and submission of speaking opportunities
  • Track, assess and internally report ROI of communication programs, projects, and team efficiency.
  • Communicate across all levels of the organization.

Required Skills

  • Demonstrated ability in managing external client expectations on program requirements and deliverables
  • Ability to implement short and long term program objectives and monitor the program effectiveness, striving for continuous program improvement
  • Demonstrated experience in managing, costing, and sizing multiple complex large size projects
  • Subject matter expert in the application of Internet and Information Technology to multiple industries
  • Demonstrated experience in performing as a enterprise software solutions consultant to external and internal clients, including identifying upsell opportunities
  • Proactive in optimizing business results
  • 7+ years of software Engagement, Program and/or Project Management experience.
  • A exceptional command of the English language both written and verbal.
  • Extensive experience leading a cross-functional teams within a formalized software development methodology

Agency Couture – Culture and Benefits

Agency Couture offers a fast-paced work environment with clients and staff consisting of multiple industries and backgrounds. We are energized, informal and fun, but with a serious focus on quality, customer service, innovation, and an ongoing commitment to excellence. Staff have the option of working on-site in Minneapolis or virtually via their home computers. Benefits include employee referral bonuses, client referral bonuses, a flexible work schedule and a stock option plan. In the future with your help we’d like to include medical/dental/vision and wellness programs for employee and dependents, life insurance, subsidized parking fees and bus pass, and more.

Job Location
Minneapolis, MN, US.
Virtual, off-site
Position Type
Full-Time/Regular

We are always open to adding new talent to our team. To inquire please email [email protected] if you are a good candidate we will do our best to get back to you as soon as possible.

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Client Engagement

Client Engagement | Agency Couture | Web Design. Development. Strategy.

Posted by on Jul 27, 2010 in Employment We offer Web Design, Marketing, SEO and Social Media Services. Agency Couture takes projects from strategy to inception. If you need help getting your business or personal brand online, contact Agency Couture.

Testimonials

My last design team was a royal disappointment. I look forward to working with you and the other freelancers. Our conversation last week was exactly what I was looking for. Keep up the good work.

January 02, 2009 by Erin in Moses Lake, WA

Erin
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